Money back guarantee
We are very keen to ensure that you're entirely satisfied with your glasses from 1010 Direct.
If, for any reason whatsoever, you want to return part or all of your order, we will refund you in full by crediting the payment card you used to make the purchase.
All we ask is that you contact us within 7 days of receiving your order, preferably by email, to have your return authorised so that we know to expect your goods back.
For detailed information, please see our returns policy.
Don't forget, you can take 4 pairs on home trial before making your purchase if you're unsure what style you'd like.
Absolutely nothing - it's totally free!. It's very important for us to ensure that your order arrives quickly and safely. For that reason we use Royal Mail Special Delivery guaranteed next day. Not only is this service very efficient and reliable, but your goods are automatically insured against damage and loss. You can also track your parcel using the consignment number on the receipt that we email you when you place your order. As this is quite an expensive service and it's our decision to use it, we don't ask you to pay for it. Even if you take a home trial with us, we use this same service for the return of the home trial frames - again at our cost. We pay - you get peace of mind!
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I can’t find the frames I am looking for. Can you help?
Our excellent longstanding relationship with official suppliers of our brands means that any item can be quickly sourced and sent to us.
If you are searching for a specific product in a specific size and/or colour and are unable to locate it on our site, please click the “Ask a Question” icon and we will endeavour to find it for you.
Once we have a few details it takes no time at all for us to put together a quote including lenses and an ETA onto the 1010 website.
So please - ask it really is no problem.
Oh yes! At 1010 Direct, we take loyalty very seriously and if you're pleased with what we've done for you, we want you to spread the word.
When you order your glasses from us, we'll give you a unique promotion code that you can share with as many people as you like. When they buy glasses using that code, they'll receive 10% off their order total and, more importantly, we'll credit your account with £5 everytime someone uses your unique promotion code! Orders qualify for cashback when the total is over £50.
That could turn into quite a tidy income for you. Obviously, it wouldn't do us any harm either!
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